RIM Struggles to Overcome BlackBerry Outages

The New York Times (Oct 13 2011)

1. Research in Motion said Thursday that it had resolved the technical issues that had frustrated BlackBerry users on five continents for several days, but that it might take a while yet for service to return completely to normal. Jim Balsillie and Mike Lazaridis, the company’s co-chief executives, said that the backlog of e-mails and messages, which has been building since Monday in some parts of the world, was still creating delays for some BlackBerry users. “I want to apologize to all the BlackBerry users we let down,” Mr. Lazaridis said during a news conference. “Our inability to quickly fix this has been frustrating.” The service problems, the executives said, apparently resulted from the failure of a crucial piece of switching hardware in the closed network RIM operates for BlackBerry data services. That was followed by the failure of a backup system. (Read Full Article)

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